Return & Cancellation Policy
Please review each product page for the policy that applies specifically to that product
30 Day Return Policy - We accept returns on new products only within 30 days from the date of purchase. Product must be returned unused and in new sellable condition. Any product that has been fully/partially installed will be deemed used and is non-returnable.
You must contact us to obtain a return authorization number. Unauthorized returns will be refused. Customers are responsible for shipping both ways (Shipping is non-refundable). If the item you purchased had free shipping, then the actual shipping cost will be deducted from your refund. All returned items are subject to inspection for damage before refunding.NOTE: Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the Bill of Lading at the time of delivery. Notify the carrier and Waterworks Concession Sinks immediately and we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records. Note that the carrier will make a final determination on all claims. In addition to the return policy all items sold by Waterworks Concession Sinks do carry a warranty. Warranties vary by product. Should you find the need for assistance with a defective item then please feel free to contact us so that we may honor this warranty.
We accept cancellations until the time the shipment information has been transmitted to the carrier. A cancellation request must be sent via email to firstname.lastname@example.org and received before shipment information is transmitted to the carrier. Orders will be deemed to have been tendered to the carrier at the time shipment information is transmitted.
Once an order has been tendered to the carrier, the customer will be responsible for freight charges incurred to ship and return any order cancelled thereafter.